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FAQs

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Electric bike delivery questions

We ship all of our products worldwide. International delivery prices are calculated automatically during the checkout process.

Most of our deliveries are via DHL Express Worldwide air freight however for some locations we offer an alternative cheaper Road Economy option. If this is available to your area it will be presented during the checkout process.

Please note that we do not include any local taxes, import duties or other charges which may be levied in your own country and these remain your responsibility.

Customers are sometimes confused about delivery prices. This is because for large boxed items, such as bikes, the courier companies charge by ‘volumetric weight’ rather than the actual weight of the product. Our bikes, when packed, have a ‘volumetric’ weight of 80-160 kg.

Whilst we attempt to accurately show all delivery prices, due to the number of complexities involved with shipping internationally we reserve the right to revise shipping costs. If this occurs we will contact you prior to shipping. We require ‘Bank Transfer’ as the payment method for all international shipments.

We can remove UK VAT / Tax for certain countries outside of the UK. We can invoice you for export excluding VAT with a door-to-door shipping rate, please get in touch.

We send all our eBike’s out on a 24h courier service for mainland England, Wales & the Central Belt of Scotland. So as long as your order is in before 1pm, it should arrive with you by 6:00pm the following day.

For Highlands, Islands and international orders please see our Delivery Information page.

For all Worldwide shipments outside of the UK, you can view the delivery time estimates on our International Delivery Times page.

Please remember that we rely on 3rd party couriers so delivery dates / times are outside of our control & therefore cannot be guaranteed.

Your bike will arrive 98% assembled (with any accessories you have added to the order, fitted to the eBike) and will be delivered in one of our specially designed boxes.

Someone needs to be available to sign for the parcel. The box is rather large, our courier will help you carry it in, but they may not be able to actually enter your property.

To fit the eBikes into our special boxes we have to turn the handlebars 90 degrees and remove the pedals. This are simple to re-fit once you have unpacked your bike. If you require assistance please see our Get Started guide.

Need help?

If you're still stuck, please don't hesitate to get in touch. We're here to help.

General electric bike questions

No it does not. Some manufacturers do advertise that the bikes regenerate whilst braking or going down hill.

This is mainly marketing talk, we looked into this a while back, you generally have to add resistance to generate extra energy, you also have to add weight to the bike for the regenerative components.

The gains are minimal and not worth the extra cost / weight / resistance.

At e-bikeshop we have a strict policy, we mainly sell European built bikes.

All of our bikes are hand assembled within Europe. You can see where each individual bike is made on the FAQ tab of each bike

Its the same old saying – You pay for what you get. At e-bikeshop we have chosen to not deal with cheaper, more ‘rattly’ models.

In fact, we only deal with quality machines that are built to perform the task in hand. Buy cheap, buy twice is our policy.

 

Both systems work in similar ways, they both are 250w crank drive’s and both use Lithium-Ion battery packs.
We have a whole article covering this topic in more detail on our blog

No, neither the Yamaha or Bosch systems can be retro fitted to other bikes.

All of our bikes are specifically engineered out of the factory to allow the correct mountings / stress of running the electric motor.

You can purchase spares if you already own one of our bikes. But you cannot purchase the integral part of each system (the drive unit) on its own.

We offer a variety of electric bikes for different uses, our wide range ensures there is always a perfect model for each individual riders needs.

You may already have some idea of what bike will suit you best. Alternatively you may wish to use our 5 Step eBike Guide. This will teach you about the bikes and which style will suit you best. At the end it will narrow the range down for you based on your needs.

Better still, arrange an appointment where we can talk you through the range in person.

 

Specific bike Qs?

You can view individual bike questions in the FAQ tab of each electric bike product page.

eBike battery care questions

All our electric bikes use lithium ion battery packs. These packs recharge very quickly compared to others on the market.

In general a 400Wh pack will take about 3.5 hours to recharge 100% from flat.

Interestingly the battery will actually charge approx. 80% in about 1.5 hours, but the last 20% is set on a slower charge rate.

 

Generally speaking as long as you don’t leave your battery for long periods of time completely empty and you top the battery up after each ride, this is all you need to do.

We do have a great guide covering electric bike battery care here.

 

On some cheaper bikes with different style cells, this is necessary.

However all of our electric bikes feature high tech batteries, so this is not required.

It is in fact, best to always top up our batteries, even if you have only travelled 10 miles, just top it up.

 

Got an issue?

When you buy your eBike with us - we've a dedicated support team to assist, got an issue? Get in touch.

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We are committed to bringing you eco-friendly, stylish, and high-performance rides that make commuting easier, faster, and greener.

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  • +44 7539351711
  • 71 Hurworth Avenue Slough
  • info@cubentstore.co.uk
  • Mon-Fri: 9:00 - 18:00

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